Complaints

Our main goal as a health care provider is to provide you with safe, correct and compassionate care in a timely manner.  We recognize that sometimes, however, problems may arise.  Most problems can be sorted out quickly and easily, often at the time they happen with the person concerned- and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily.   Please find below a copy of both the Wigan Borough Clinical Commissioning Group's complaints leaflet, our own practice leaflet, and our practice's policy on complaints.

Complaints Procedure

On the Phone

WBCCG Complaints Leaflet

Signing Contract

Practice Complaint Leaflet

Form on Clipboard