Complaints

Our main goal as a health care provider is to provide you with safe, correct and compassionate care in a timely manner.  We recognize that sometimes, however, problems may arise.  Most problems can be sorted out quickly and easily, often at the time they happen with the person concerned- and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily.   Please find below a copy of both the Wigan Borough Clinical Commissioning Group's complaints leaflet, our own practice leaflet, and our practice's policy on complaints. You can also complain directly to NHS England  (nhscomplaints@manchester.gov.uk 0161 953 8388) or to the Health Service Ombudsman (0345 015 4033 https://www.ombudsman.org.uk/making-complaint). We would prefer to try to solve the problem locally with you which may lead to a faster and more satisfactory. We try to learn as a team from all complaints which will be discussed to improve as a learning organisation